What is the Trezor® Hardware Wallet?
The Trezor® Hardware Wallet is a purpose-built device that stores your private keys offline (cold storage), so your crypto assets remain safe from online attacks. Designed for both beginners and advanced users, Trezor® supports many cryptocurrencies and integrates with the Trezor Suite desktop and web app for portfolio management, transaction signing and firmware updates.
Quick setup: from unboxing to first transaction
1) Visit trezor.io/start and follow the official guided flow. 2) Install Trezor Suite (or use the web suite) and, if required by your OS, install Trezor Bridge — see Trezor Bridge Download. 3) Initialize your device: choose a PIN, write down the 12/24-word recovery seed and verify the words on the device (never store them digitally).
Trezor Suite, Bridge & Login essentials
Trezor Suite (desktop/mobile) is the official app to manage coins, sign transactions and update firmware. Use the Suite app for everyday tasks and the Bridge when your browser needs a helper to connect to the physical device. For downloads and official versions, always use the links on trezor.io/start or the Help Center.
Troubleshooting common issues
- Trezor login not working / Unable to login Trezor: check cable, try different USB port and ensure Bridge or Suite is up to date.
- Error connecting Trezor account / Can't verify Trezor Wallet: confirm firmware is current and browser extensions (if any) are disabled.
- Trezor Suite App not working: reinstall Suite from official site, clear browser cache for web suite, reboot device and host machine.
Account recovery & 2FA
If you lose access, recovery uses your recovery seed — enter the 12/24 words exactly as recorded to restore accounts on a new Trezor®. Trezor devices do not store passwords centrally; there is no global “Trezor account” password to reset — any 2FA tied to exchanges or services must be reset with that service. For step-by-step recovery instructions, see the official Trezor Help Center.
When to contact support
If official recovery or connection steps fail, contact Trezor Support via trezor.io/support. Never share your recovery seed, PIN, or private keys with anyone — support will never ask for your seed.
FAQ
- 1. How do I safely update Trezor® firmware?
- Use Trezor Suite or the official site workflow from trezor.io/start. Keep your recovery seed handy; do not enter it into a computer during update.
- 2. What if Trezor Suite doesn’t detect my device?
- Try a different cable/USB port, install Trezor Bridge, restart the computer, and ensure no conflicting browser extensions are active.
- 3. Can I recover funds without my Trezor device?
- Yes — with your recovery seed you can restore wallets on another Trezor® or compatible recovery tool. Never share the seed.
- 4. Where do I download Trezor Suite and Bridge?
- Always download from trezor.io/start or the Trezor Help Center for verified installers.
- 5. Trezor login not working — what now?
- Check cables, update Suite/Bridge, reboot and, if needed, consult the Help Center. Do not input your seed on random sites.
- 6. Is Trezor® compatible with mobile devices?
- Yes. Trezor Suite has mobile solutions; for USB connections you may need OTG adapters and to follow platform-specific guidance on trezor.io/start.